YOUR CUSTOMER ENGAGEMENT IS OUR FOCUS

BUILD STRONG CUSTOMER RELATIONSHIPS, GROW YOUR BUSINESS AND STAY RELEVANT

with MICROSOFT DYNAMICS 365.

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THE POWER OF CUSTOMERS

Today, customers are in control, and this puts the power in their hands. They want convenience, great service, and a company that truly understands their businesses. So, you have to make it easy for them to buy from you, which can be a challenge when faced with fewer hours in the day, limited budgets and fewer people. That’s why it’s so important to work smarter than ever. That’s where Karabina comes in. We’re specialised, agile and independent, allowing us to adapt quickly and make sure you are always relevant to your customer.

DOWNLOAD GLOBAL STATE OF CUSTOMER SERVICE REPORT

WHY MICROSOFT DYNAMICS 365?

THE POWER OF THE PLATFORM

Dynamics 365 is Microsoft’s next generation of intelligent business applications in the cloud.  With a unified approach to traditional CRM and ERP solutions, we can deliver new purpose-built applications to power digital transformation strategies.

You can now run your entire business in the cloud and harness the power of One Microsoft with integration into Office365, Power BI and Cortana Intelligence.

With over 4,000,000 users across 80 countries, you know you are in great company with your choice of Microsoft Dynamics.

Ready to transform into a dynamic business?

As 8 time Microsoft Dynamics CRM Partner of the Year Award winner and the first Dynamics 365 partner in South Africa, Karabina was also named the Microsoft Country Partner of the Year.

CONTACT KARABINA

DYNAMICS 365 APPS THAT YOU WILL LOVE

Applications that solve real problems and deliver real value. Dynamics 365 helps your team make the most of every minute.

Sales

Reimagine your sales with better insight and pipeline management.

Marketing

Deliver powerful customers experiences with marketing automation.

Customer Service

Earn customers for life by providing relevant and personalised service.

Operations

Data driven decisions for smarter, more efficient operations.

Field Service

Turn service calls into a strategic advantage.

Project Service Automation

Successfully manage your projects and satisfy your clients.

Purpose Built

Apps that work brilliantly on their own or together.

Productive

Help your employees work more efficiently. Do CRM tasks in Outlook and ERP tasks in Excel.

Intelligent

Improve your decisions with data with Power BI, Cortana Intelligence and Azure Machine Learning built in.

Adaptable

Provide a single view of your data and a single platform for business growth.

CREATE AMAZING CUSTOMER EXPERIENCES WITH MICROSOFT DYNAMICS 365 AND KARABINA

40% of workers productivity time is lost when switching tasks which costs the global economy $450b per year.

By 2020 customer experience will overtake price and product as the key brand differentiator.

62% of global consumers have stopped doing business with a brand this year due to a single poor customer service experience.

DON'T TAKE OUR WORD FOR IT...

“The impact that the implementation of Microsoft CRM had on Torque IT’s Sales Management Environment is vast. Outside of the standard functionalities such as proper Lead Management, Client Management and Marketing Management the true ROI was demonstrated with our customised Pipeline Reporting and Quote functionality.

The Karabina Team took every effort to fully understand Torque IT’s unique pipeline request and customise a report to support our specific environment. A modified Quoting system was also developed to support the Pipeline report. This allows us to pull forecasting reports based on Account, Contact, Product, Timeline etc. No current Quoting or Pipeline report would have been sufficient and our reports had to be developed from scratch. Through careful questioning and strategising, excellent product knowledge and perseverance the final Pipeline and Quoting solution was implemented.

The experience throughout was professional and client service orientated, ensuring every promise was kept until the final product was delivered. Karabina’s team and solution driven approach is definitely recommended.”

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Torque IT

Sales Director

GET IN TOUCH

Karabina is a 15 year old business focused on delivering quality customer engagement solutions to solve your business problems. We’re specialised in Microsoft solutions and have developed our own agile approach to provide quick time to value to customers. We are able to adapt quickly to your requirements in order to make sure you are always relevant to your customer.

JHB: +27 (0)11 463 8155
CT: +27 (0)21 001 1044
Email: connect@karabina.co.za
www.karabina.co.za

LET'S TALK